Feedback Survey

Please take a few moments to complete our product satisfaction survey. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential.

1. What products and services do you use?

2. How long have you used our product/service?

Less than 6 months
More than 6 months but less than 1 year
1-3 years
Over 3 years
Never used

3. Overall, how satisfied were you with our product/service?

5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied

4. Please tell us why you feel that way

5. How satisfied are you with the following characteristics of our product/service?

  5 - Very satisfied 4 - Somewhat satisfied 3 - Neither satisfied nor dissatisfied 2 - Somewhat dissatisfied 1 - Very dissatisfied
Quality
Price
Purchase experience
Installation or first use experience
Usage experience
After purchase service (customer service, etc.)
Repeat purchase experience

6. How important are the following characteristics when purchasing this type of product/service?

  5 - Extremely important 4 - Very important 3 - Somewhat important 2 - Not very important 1 - Not at all important
Quality
Price
Purchase experience
Installation or first use experience
Usage experience
After purchase service (customer service, etc.)
Repeat purchase experience

7. What do you like about our product/service?

8. What did you dislike about our product/service?

9. Thinking of similar products/services offered by other companies, how would you compare our product/service offered to them?

Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don’t know

10. Would you purchase our product/service again?

Definitely
Probably
Not sure
Probably not
Definitely not

11. Why do you feel that way about purchasing our product/service again?

12. Would you recommend our product/service to others?

Definitely
Probably
Not sure
Probably not
Definitely not

13. Why do you feel that way about recommending our product/service?

14. What suggestions do you have to improve our product/service?

15. What is your gender?

Thank you for your time and valuable input.